Gwen Navarrete Klapperich, M.Ed, CPTD
Chief Learning Consultant,
Klapperich International Training Associates (KITA) LLC
Gwen Navarrete Klapperich is Chief Learning Consultant of Klapperich International Training Associates (KITA) LLC, a talent development consulting firm that specializes in employee training and development, diversity and inclusion initiatives, performance consulting, and health and safety training. She holds over 20 years of experience in training and development, customer service supervision, and quality assurance initiatives. She has worked in various industries such as retail, call centers, healthcare, government, hospitality, nonprofits, and continuing education. Gwen holds a master’s degree in education specializing in training and performance improvement from Capella University. She has dedicated her career to helping adult learners reach their professional goals through effective job training.
Today’s training programs cannot be one-size-fits all. We have a diverse workforce who may have challenges understanding learning concepts due to challenges ranging from English language barriers to physical and cognitive disabilities. We need to address learner needs based on a wide range of ability, disability, age, reading level, learning preferences, native language, race, and ethnicity, to name a few. But how do we make our training as inclusive as possible?
Universal Design for Learning (UDL) is an instructional method that challenges us to go beyond the ADA, Rehabilitation Act of 1973, and Section 508 requirements to use a framework that reduces as many barriers to learning as possible, especially for workers with low literacy, English language learners, and employees with disabilities.
In this session, we will explore and discuss the three elements of UDL: representation (the WHAT of learning), action and expression (the HOW of learning) and engagement (the WHY of learning). We will also examine ways to incorporate these principles into our current and future training designs.
After participating in this workshop, participants will be able to:
1. Identify various learning challenges and barriers that today’s workers may encounter
2. Define and discuss the three elements for Universal Design for Learning: representation, action and expression, and engagement
3. Determine ways in which to apply UDL to their current and future training programs
This program aligns with domain two of the ATD Capability Model: Cultural Awareness and Inclusion.