Conflict Resolution in the Workplace

Christy L. Foley has dedicated her professional career to teaching others about conflict resolution, mediation ethics, and e-mediation techniques. As a teacher at heart, she loves teaching groups how to create peace in their workplace.

Christy is considered a leader in the field of conflict resolution. She was a pioneer in e-mediation, having started E-Mediation Services in 2018. She has also served as Chairwoman of Florida's Mediator Ethics and Advisory Committee (MEAC) since 2018. Moreover, she serves as an officer in the Alternative Dispute Resolution Section of the Florida Bar.

In 2010, Christy's popular presentation style led her to teaching in higher education. She currently serves as a Visiting Lecturer at the University of Central Florida.

Session Description:

Conflict in the workplace is inevitable. That's why employees and managers need to know how to identify conflict appropriately and navigate it effectively if they want to work productively. After all, a conflict-free workplace is a productive workplace!

1. Identify early signs of conflict

2. Gain the confidence to handle conflict

3. Techniques for successfully resolving conflict

This program aligns with domains one and three of the ATD Capability Model: Communication, Emotional Intelligence and Decision Making; Organizational Development and Culture